Dear AlphaX User,
To help you quickly submit, view, and follow up on customer service tickets, we've prepared a clear and easy-to-follow guide. Manage your service requests in just a few simple steps.
Website
- How to access the AlphaX customer service via the website
- How to submit a ticket on the website
- How to view historical tickets on the website
- How to view replies and continue communication on the website
App
- How to access the AlphaX customer service via the app
- How to submit a ticket in the app
- How to view historical tickets in the app
How to view replies and continue communication in the app
Notes:
- Select the appropriate guide based on the device you are using.
- Use the customer service on the AlphaX website or app to start an online chat or submit a ticket.
- Our customer service team will assist you as soon as possible.